.... ITSM Best Practices of ITSM ....




125 multiply proven processes of IT Service Management (according to ITIL® 4 and ISO 20000) as editable Process Library for the Signavio Process Manager for instant download


Save a huge amount of costs and spending for external consulting of your ITSM implementation by using our Process Libraries like already more than 100 successful others too:


Our most superb feedback:


Abel - ITIL® / ISO 20000 understandable, clear, practical - own experience as customer - really good - just Abel.

(Dr. Michael Wolfensberger, ISO 27001 Lead Auditor, CH).

ITIL® and ISO 20000 describe what to do, we demonstrate from the experience of more than 20 years of ITSM implementations how to do ....


Click here for more details about the ITSM Process Library

Click the picture for more details and the free registration for test!

124 processes

34 interface diagrams

55 tenderable roles

RACI matrices

checklists and templates


SGX - Format

Versions & Prices


The prices mentioned here are only valid for online-purchase via this portal and excluding VAT!


One language English € 3.690.-


Depending on the language setup of your Signavio workspace please select:


British English


Jetzt kaufen


  American English


Jetzt kaufen


Multi-lingual English-German, leading language English € 5.490.-


Depending on the language setup of your Signavio workspace please select:


British English-German


Jetzt kaufen


American English-German


 Jetzt kaufen


Download License Terms for the ITSM Process Library:


License Terms for the ITSM Process Library

Language versions with German as leading language


Implement the required processes of IT Service Management (according to ITIL® and ISO 20000) with reduced investment in external consulting by using our ITSM Process Library for the Signavio Process Manager:

 General Management Practices:

  • Architecture Management (new)

  • Project Management (new)

  • Risk Management (new)

  • Workforce & Talent Management (new)

  • Continual Improvement (changed)

  • Financial Management (changed)

  • Organizational Change Management (changed)

  • Portfolio Management (changed)

  • Relationship Management (changed)

  • Information Security Management (not changed)

  • Knowledge Management (not changed)

  • Measurement & Reporting (not changed)

  • Strategy Management (not changed)

  • Supplier management (not changed)

Service Management Practices:

  • Business Analysis (new)

  • Capacity & Performance Management (changed)

  • Change Control (changed)

  • IT Asset Management (changed)

  • Monitoring & Event Management (changed)

  • Release Management (changed)

  • Service Configuration Management (changed)

  • Service Design (changed)

  • Service Desk (changed)

  • Availability Management (not changed)

  • Incident Management (not changed)

  • Problem Management (not changed)

  • Service Catalogue Management (not changed)

  • Service Continuity Management (not changed)

  • Service Level Management (not changed)

  • Service Request Management (not changed)

  • Service Validation & Testing (not changed)

Technical Management Practices:

  • Software Development & Management (new)

  • Deployment Management (changed)

  • Infrastructure & Platform Management (not changed)



All Prices excluding VAT means VAT will be added during purchasing process as applicable according to local legislation, with the transaction you explicitly agree to the Business Terms of the ITSM Shop.

Charging is executed by secure transaction via Digistore24l.


Immediately after the transaction you will be provided a printable, tax deductible invoice via Digistore24 and transferred to the download page automatically.

All our ITSM templates come with a 60 day money back guarantee.

Become an affiliate!

Would you like to participate in our success? Become an affiliate and place our ITSM products on your website! Just click the button, register and earn 30% commission!

The ITSM Process Library describes the processes of IT Service Management utilizing the  market leading process management system Signavio Process Manager notated in BPMN 2.0, and derives from the experience of more than 20 years of successful ITSM project implementation.


Thus we want to provide you a process oriented guide through the complex topic of IT Service Management, that

  • saves the awful evaluation of necessary processes in the beginning of your ITSM project

  • provides a check for completeness for your planned ITSM process model

  • shows the internal and external process interfaces of the IT Service Management

accelerating your project remarkably and hence saving costs (especially external consulting costs).

ITIL® is a registered trademark of AXELOS Limited.



Zur deutschen Version wechseln           Change to english version

_ © 2006 - 2020 Dipl.-Ing. Walter Abel Management Consulting Last update 2020-01-06 _
Except as expressly indicated, Digistore24 does not endorse and is not affiliated with any third party product, service, statement, or opinion.
2019 © Digistore24 Inc. and/or its licensors. Review legal terms of use [Here] and privacy policy [Here]. Contact us [Here]