.... Best Practices of ITSM ....
124 multiply proven processes of IT Service Management
according to ITIL® and ISO 20000
as editable process library for Signavio Process Manager, Software AG ARIS and BPMN 2.0 XML
Save a huge amount of costs and spending for external consulting of your ITSM implementation by using detailed process descriptions like already more than 100 successful others too:
Our most superb feedback:
Abel - ITIL® /
ISO 20000 understandable, clear, practical - own experience as customer -
really good - just Abel.
ITIL® and ISO 20000 describe what to do, we demonstrate from the experience of more than 20 years of ITSM implementations how to do ....
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The ITSM Process Library describes the processes of IT Service Managements utilizing the market leading process management systems Signavio Process Manager and Software AG ARIS notated in BPMN 2.0, and derives from the experience of more than 20 years of successful ITSM project implementation.
Thus we want to provide you a process oriented guide through the complex topic of IT Service Management, that
accelerating your project remarkably and hence saving costs (especially external consulting costs).
The purpose of these process sets is not provision of theoretical knowledge, but demonstrate the experience of numerous implementations of process oriented IT Service Managements from practice. From the ITSM standards' perspective all partial topics have more or less the same priority, but practice tells a different story. exactly according to this we designed our process library. Practical relevance is the focus.
ITIL® is a registered trademark of AXELOS Limited.
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