.... Best Practices of ITSM ....



124 multiply proven processes of IT Service Management (according to ITIL® and ISO 20000) for Signavio Process Manager, Software AG ARIS and BPMN 2.0 XML for compatible systems as editable Process Library for instant download


Save a huge amount of costs and spending for external consulting of your ITSM implementation by using our Process Libraries like already more than 100 successful others too:


Our most superb feedback:


Abel - ITIL® / ISO 20000 understandable, clear, practical - own experience as customer - really good - just Abel.

(Dr. Michael Wolfensberger, ISO 27001 Lead Auditor, CH).

ITIL® and ISO 20000 describe what to do, we demonstrate from the experience of more than 20 years of ITSM implementations how to do ....


Click here for more details about the ITSM Process Library

Click the picture for more details and the free registration for test!

124 processes

34 interface diagrams

55 tenderable roles


checklists and templates


Versions & Prices


 for Signavio Process Manager
► for Software AG ARIS
► XML for all BPMS 2.0-compatible systems

Download License Terms for the ITSM Process Library:


License Terms for the ITSM Process Library


Implement the required processes of IT Service Management (according to ITIL® and ISO 20000) with reduced investment in external consulting by using our ITSM Process Library:

 General Management Practices:

  • Architecture Management (new)

  • Project Management (new)

  • Risk Management (new)

  • Workforce & Talent Management (new)

  • Continual Improvement (changed)

  • Financial Management (changed)

  • Organizational Change Management (changed)

  • Portfolio Management (changed)

  • Relationship Management (changed)

  • Information Security Management (not changed)

  • Knowledge Management (not changed)

  • Measurement & Reporting (not changed)

  • Strategy Management (not changed)

  • Supplier management (not changed)

Service Management Practices:

Technical Management Practices:

  • Software Development & Management (new)

  • Deployment Management (changed)

  • Infrastructure & Platform Management (not changed)

By frequent request of our customers, individual process groups or even complete lifecycle-phases according to ITIL® 2011 including the amendments of ITIL® 4 for the Signavio Process Manager can now also be purchased individually - just visit our ITSM-Portal, click the respective process or select the Lifecycle-phase below:


Service Strategy
Service Design
Service Transition
Service Operation
Service Improvement



Hints for BPMN 2.0 XML-compatible systems


You may download a representative process in BPMN 2.0 XML for testing the compatibility of your system:


 2.14.2. Incident- and Request Registration


Scope of delivery of the BPMN 2.0 XML-version:

  • All detail processes

  • All accompanying detail descriptions in an Excel-file

  • All accompanying role descriptions and checklists in Word-format and as PDF

  • Reading access to our development system for gathering information how all deliverables fit together



All Prices excluding VAT means VAT will be added during purchasing process as applicable according to local legislation, with the transaction you explicitly agree to the Business Terms of the ITSM Shop.

Charging is executed by secure transaction via Digistore24l.


Immediately after the transaction you will be provided a printable, tax deductible invoice via Digistore24 and transferred to the download page automatically.

All our ITSM templates come with a 60 day money back guarantee.

Become an affiliate!

Would you like to participate in our success? Become an affiliate and place our ITSM products on your website! Just click the button, register and earn 30% commission!

The ITSM Process Library describes the processes of IT Service Management utilizing the  market leading process management system Signavio Process Manager notated in BPMN 2.0, and derives from the experience of more than 20 years of successful ITSM project implementation.


Thus we want to provide you a process oriented guide through the complex topic of IT Service Management, that

  • saves the awful evaluation of necessary processes in the beginning of your ITSM project

  • provides a check for completeness for your planned ITSM process model

  • shows the internal and external process interfaces of the IT Service Management

accelerating your project remarkably and hence saving costs (especially external consulting costs).

ITIL® is a registered trademark of AXELOS Limited.



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