.... IT enables your business ....

IT Service Management




Do you know the situation ?


The good message:


IT Service Management is able to enhance the cooperation of IT and business thus improving the economic efficiency of IT operation ....



What you will find here:


Some of our successful examples:







The endless discussion whether IT is a "service provider" or an "enabler" has been outdated by reality - no enterprise can neglect the fact that IT is integrated part of the value chain and thus ensures directly company success. Those who do not believe shall pull the plug and watch their survival time ....


Now every day we are confronted with the hypes - ITIL®, CobiT, ISO 20000 - all of them reasonable standards aiming towards improvement of IT service quality - but how to implement in an individual way to success of the own enterprise?


Only detailed knowledge of the contribution of the IT services to competitive advantages and business success are the basis for the strategic positioning of the IT - and thus for appropriate sizing of implementation of the standards in an individual way.



Why ITIL® et al.?


ITIL® is a collection of highly accepted Best Practices for the organization of a sustainable value adding, process oriented IT operation.


In average 80% of IT costs are operational costs - and 50% of them are directly or indirectly costs of malfunction correction (thus 40% of the operational IT costs), and hence potentially avoidable!



Typical situation


Our contribution to your success


We emphasize on our clear and structured methodology, which always takes into account the company specific requirements to the IT service management and avoids uncritical implementation of standard processes:


What you will receive


Have an easy start into your ITSM - project with the ITIL® 2011 Process Library


The ITIL® 2011 Process Library is a standardized Best Practice Process Model (ITIL® process model) of the international standard ITIL® in the version 3 (2011). It shows the "how to implement" about the "what defined" in ITIL®. The processes shown here are highly customizable to the necessities of an enterprise in simple manner and integrable into the enterprises process model.


Test the ITIL (R) 2011 Process Library free of cost


Register free of cost and test the ITIL® 2011 Process Library without obligation


or download our immediately implementable process sets according to ITIL® 2011 in our ITSM Portal or in our ITSM Shop!



Field Report at no charge: ITSM in Practice


ITIL® is a registered trademark of AXELOS Limited.



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_ © 2006 - 2019 Dipl.-Ing. Walter Abel Management Consulting Last update 2019-01-08 _