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.... ITSM under control ....

The new ITSM Process Library

 

 

 

 

ITIL® 4 Process Library


The story behind ....

In many projects customers have asked us again and again:

 

"Why start from scratch when there are standards for IT best practices such as ITIL®, ISO 20000 and ISO 27000?"

 

We have hesitated long to offer "something ready" because we know how dangerous it is to do so without taking into account the specific requirements of the respective company. On the other hand, ITIL®, ISO 20000 and ISO 27000 are standards, i.e. many things can be implemented independently of a company's specific character in order to achieve optimum results, even to the point of certification.

 

As a result, we have packed together our more than 20 years of project experience in ITSM and a great deal of entrepreneurial knowledge and defined the cornerstones of a process-oriented standard solution:

Our satisfied customers have confirmed the correctness of this approach many times:

 

"We didn't have to reinvent the wheel, but could concentrate on our specific requirements - that saved us about 80% of time and money in defining the processes"


.... the result is - the ITSM Process Library

The new completely enhanced ITSM Process Library is a standardized Best Practice Process Model (ITSM Process Map) that takes into account the requirements of ITIL® 4, ISO 20000 and ISO 27000, but also depicts additional requirements for the efficient and economic management of IT organizations and supports them with numerous tools (role descriptions, checklists and templates), modelled in BPMN 2.0. The processes shown here are highly customizable to the necessities of an enterprise in simple manner and integrable into the enterprises process model. Three versions are available:

In the English version we support british and american English in Signavio alternatively, in ARIS we support American English.

By frequent request of our customers, individual process groups or even complete lifecycle-phases according to ITIL® 2011 including the amendments of ITIL® 4 can now also be purchased individually - just visit our ITSM-Portal! 


Some of our successful examples of implemented ITSM Process Libraries:

 


ITIL®, ISO 20000 and ISO 27000 describe the "what" - the ITSM Process Library describes the "how"

With the ITSM Process Library we provide a tool developed by practitioners for practitioners that:

Features of the ITSM Process Library

Benefits of the ITSM Process Library

What you should not expect (and we do not promise)

Your Business is determined by your market, your entrepreneurial excellence and your uniqueness, hence the tight integration of IT processes and your specific business processes is not to be completely standardized (despite what others tell you - otherwise you would loose your competitive advantage). Thus our ITSM Process Library

At this point we always advise to check, which ITSM processes are required in the actual situation of your organization, and never try to implement all possible processes uncritically. This we support with our ITSM Consulting Services.

We standardize by means of our ITSM Process Library all IT processes, which are to be standardized in a wise manner - this gives the offered degree of details.

Additional Service free of charge

With immediate effect all new customers of our ITSM Process Library will have an everlasting access to our ITSM document archive. It contains:

We provide ongoing new ITSM documents in this archive and want to ensure that all our customers always get all new ITSM documents even in case they have not been included in the ITSM Process Library at the moment of purchase.

 

Look and Feel (Signavio Process Manager)

 

Please use the zoom-slider for viewing details

 

Complete Landscape of Processes within the ITSM Service Value System 

 

 

 Please use the zoom-slider for viewing details


Example 1 - Practice Overview: Risk Management Practice

 

 


Please use the zoom-slider for viewing details

Example 2 - Detail Process: Security Relevant Occurrences

Look and Feel (Software AG ARIS)

Process Landscape of ITSM Practices - ARIS

Please click the picture for a view of details

 

Complete landscape of the ITSM Service Value System

 

Risk Management Practice - ARIS

  

Please click the picture for a view of details

 

Example 1 - Overview of Practice: Risk Management Practice

 

Security Relevant Occurrences - ARIS

 

  Please click the picture for a view of details

 

Example 2 - Detail Process: Security relevant Occurrences

 

Price information (all prices excl. VAT, without Signavio respective ARIS licenses) - Attention: Christmas Sale prices valid until December 23rd, 2022 in red, not available through the store - contact us via sales@walter-abel.at!

ITSM Process Library German or English for Signavio Process Manager

 

 

€ 3.990.-

€ 2.990.-

  

In case of direct purchase via our ITSM Shop € 3.690.-

 

Look up in ITSM Shop

 

ITSM Process Library multilingual (German and English) for Signavio Process Manager

 

 

€ 5.990.-

€ 4.990.-

 

  

In case of direct purchase via our ITSM Shop € 5.490.-

 
Look up in ITSM Shop

  

ITSM Process Library German or English for Software AG - ARIS
 

 

€ 3.990.-

€ 2.990.-

Please contact us via sales(at)walter-abel.at
 

  

ITSM Process Library multilingual (German and English) for Software AG - ARIS
 

 

€ 5.990.-

€ 4.990.-

Please contact us via sales(at)walter-abel.at

 

  

ITSM Process Library German or English for BPMN 2.0 XML compatible systems

 

€ 3.990.-

€ 2.990.-

 

In case of direct purchase via our ITSM Shop € 3.690.-

 

Look up in ITSM Shop

 

ITSM Process Library in two languages (German and English) for BPMN 2.0 XML compatible systems

 

€ 5.990.-

€ 4.990.-

 

In case of direct purchase via our ITSM Shop € 5490.-

Look up in ITSM Shop

 


Register free of cost and test the ITSM Process Library without obligation

ITSM Prozessbibliothek kostenlos testen

ITSM Prozessbibliothek kostenlos testen

in Signavio Process Manager

in Software AG ARIS


Request your persoinal free online-demo of the ITSM Process Library!


Field Report at no charge: ITSM in Practice


ITIL® is a registered trademark of AXELOS Limited.

 

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