.... ITSM under control ....

The new ITSM Process Library





ITIL® 4 Process Library

The story behind ....


In many projects customers have asked us again and again:

"Why start from scratch when there are standards for IT best practices such as ITIL®, ISO 20000 and ISO 27000?"


We have long hesitated to offer "something ready" because we know how dangerous it is to do so without taking into account the specific requirements of the respective company. On the other hand, ITIL®, ISO 20000 and ISO 27000 are standards, i.e. many things can be implemented independently of a company's specific character in order to achieve optimum results, even to the point of certification.


As a result, we have packed together our more than 20 years of project experience in ITSM and a great deal of entrepreneurial knowledge and defined the cornerstones of a process-oriented standard solution:

Our satisfied customers have confirmed the correctness of this approach many times:

"We didn't have to reinvent the wheel, but could concentrate on our specific requirements - that saved us a lot of time and money"


.... the result is - the ITSM Process Library


The new completely enhanced ITSM Process Library is a standardized Best Practice Process Model (ITSM Process Map) that takes into account the requirements of ITIL® 4, ISO 20000 and ISO 27000, but also depicts additional requirements for the efficient and economic management of IT organizations and supports them with numerous tools (role descriptions, checklists and templates), modelled in BPMN 2.0. The processes shown here are highly customizable to the necessities of an enterprise in simple manner and integrable into the enterprises process model. Three versions are available:

In the English version we support british and american English alternatively.


By frequent request of our customers, individual process groups or even complete lifecycle-phases according to ITIL® 2011 including the amendments of ITIL® 4 can now also be purchased individually - just visit our ITSM-Portal!


Some of our successful examples of implemented ITSM Process Libraries:




ITIL®, ISO 20000 and ISO 27000 describe the "what" - the ITSM Process Library describes the "how"


With the ITSM Process Library we provide a tool developed by practitioners for practitioners that:


Features of the ITSM Process Library


Benefits of the ITSM Process Library


What you should not expect (and we do not promise)


Your Business is determined by your market, your entrepreneurial excellence and your uniqueness, hence the tight integration of IT processes and your specific business processes is not to be completely standardized (despite what others tell you - otherwise you would loose your competitive advantage). Thus our ITSM Process Library

At this point we always advise to check, which ITSM processes are required in the actual situation of your organization, and never try to implement all possible processes uncritically. This we support with our ITSM Consulting Services.


We standardize by means of our ITSM Process Library all IT processes, which are to be standardized in a wise manner - this gives the offered degree of details.



Additional Service free of charge


With immediate effect all new customers of our ITSM Process Library will have an everlasting access to our ITSM document archive. It contains:

We provide ongoing new ITSM documents in this archive and want to ensure that all our customers always get all new ITSM documents even in case they have not been included in the ITSM Process Library at the moment of purchase.


Look and Feel


Complete Landscape of Processes within the ITSM Service Value System 



Example 1 - Practice Overview: Risk Management Practice


Example 2 - Detail Process: Security Relevant Occurrences


Price information (all prices excl. VAT, without Signavio licenses)



ITSM Process Library German or English for Signavio Process Manager



€ 3.990.-



In case of direct purchase via our ITSM Shop € 3.690.-


Look up in ITSM Shop

ITSM Process Library multilingual (German and English) for Signavio Process Manager


€ 5.990.-



In case of direct purchase via our ITSM Shop € 5490.-

Look up in ITSM Shop

By frequent request of our customers, individual process groups can now also be purchased individually - just visit our ITSM-Portal!


ITSM Prozessbibliothek kostenlos testen


Register free of cost and test the ITSM Process Library without obligation



Request your persoinal free online-demo of the ITSM Process Library!




Field Report at no charge: ITSM in Practice


ITIL® is a registered trademark of AXELOS Limited.



Zur deutschen Version wechseln           Change to english version

_ © 2006 - 2020 Dipl.-Ing. Walter Abel Management Consulting Last update 2020-04-26 _