ITSM Process Library

ITIL® 4 Process Library

New Update!

Significant expansions in the areas of:

- Relationship Management (Request for new IT-Services)

- Release Management (Implementation or Change of IT-Services)

- The 10 essential Value Streams according to ITIL^® 4

In your ITSM-project you want

best practice from the very beginning
80% time and cost savings in defining the ITSM processes (according to customer feedback)
a process model tailored to the needs of the enterprise (avoiding the "reinvention of the wheel" - nevertheless it is not the idea in behind to implement uncritically all provided ITSM processes in your company)
integrable into each enterprise process model
reduction of consulting spending
quick wins in a mission critical project

For you we have

packed together our more than 25 years of project experience in ITSM and a great deal of entrepreneurial knowledge and defined the cornerstones of a process-oriented standard solution:

Standardize everything that is prescribed by a standard (ITIL^®, ISO 20000, ISO 27000)
In addition, standardize processes that are based on best practices and successful experiences to the extent that they are widely universally applicable
Detailed only to the extent that the general usability is ensured and the processes are complete
Provide complementary tools such as checklists, templates, suggestions for KPIs, and detailed role descriptions to support implementation

Our satisfied customers have confirmed the correctness of this approach many times:

"We didn't have to reinvent the wheel, but could concentrate on our specific requirements - that saved us about 80% of time and money in defining the processes"

Successful international users of our ITSM best practice processes:

Register free of cost and test the ITSM Process Library without obligation

in SAP Signavio Process Manager

in Software AG ARIS

Versions of the ITSM Process Library

Three versions are available:

one language (German or English) for the SAP Signavio Process Manager
multilingual (German and English, language changeable online) for the SAP Signavio Process Manager
one language (German or English) for Software AG - ARIS
multilingual (German and English, language changeable online) for Software AG - ARIS
one language (German or English) as BPMN 2.0 XML-export for BPMN 2.0 compatible systems
multilanguage (German and English) as BPMN 2.0 XML-export for BPMN 2.0 compatible systems

In the English version we support british and american English in Signavio alternatively, in ARIS we support American English.

By frequent request of our customers, individual process groups or even complete lifecycle-phases according to ITIL^® 2011 including the amendments of ITIL^® 4 can now also be purchased individually - just visit our ITSM-Portal!

Features of the ITSM Process Library

146 linked process graphs from all ITSM practices
36 interface diagrams for all the ITSM practices
55 complete, tenderable role descriptions
10 main value streams according to ITIL^®
numerous checklists and templates to important topics of IT Service Management linked to the respective process steps
RACI matrix for the responsibilities

All content of the ITSM Process Library at one glance

Additional service free of charge

With immediate effect all new customers of our ITSM Process Library will have an everlasting access to our ITSM document archive. It contains:

all ITSM checklists
all templates
all key performance indicators
all other accompanying documents of the ITSM Process Library.

We provide ongoing new ITSM documents in this archive and want to ensure that all our customers always get all new ITSM documents even in case they have not been included in the ITSM Process Library at the moment of purchase.