The new ITSM Process Library
The story behind ....
In many projects customers have asked us again and again:
"Why start from scratch when there are standards for IT best practices such as ITIL®, ISO 20000 and ISO 27000?"
We have hesitated long to offer "something ready" because we know how dangerous it is to do so without taking into account the specific requirements of the respective company. On the other hand, ITIL®, ISO 20000 and ISO 27000 are standards, i.e. many things can be implemented independently of a company's specific character in order to achieve optimum results, even to the point of certification.
As a result, we have packed together our more than 20 years of project experience in ITSM and a great deal of entrepreneurial knowledge and defined the cornerstones of a process-oriented standard solution:
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Standardize everything that is prescribed by a standard (ITIL®, ISO 20000, ISO 27000)
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In addition, standardize processes that are based on best practices and successful experiences to the extent that they are widely universally applicable
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Detailed only to the extent that the general usability is ensured and the processes are complete
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Provide complementary tools such as checklists, templates, suggestions for KPIs, and detailed role descriptions to support implementation
Our satisfied customers have confirmed the correctness of this approach many times:
"We didn't have to reinvent the wheel, but could concentrate on our specific requirements - that saved us about 80% of time and money in defining the processes"
.... the result is - the ITSM Process Library
The new completely enhanced ITSM Process Library is a standardized Best Practice Process Model (ITSM Process Map) that takes into account the requirements of ITIL® 4, ISO 20000 and ISO 27000, but also depicts additional requirements for the efficient and economic management of IT organizations and supports them with numerous tools (role descriptions, checklists and templates), modelled in BPMN 2.0. The processes shown here are highly customizable to the necessities of an enterprise in simple manner and integrable into the enterprises process model. Three versions are available:
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one language (German or English) for the Signavio Process Manager
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multilingual (German and English, language changeable online) for the Signavio Process Manager
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one language (German or English) for Software AG - ARIS
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multilingual (German and English, language changeable online) for Software AG - ARIS
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one language (German or English) as BPMN 2.0 XML-export for BPMN 2.0 compatible systems
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multilanguage (German and English) as BPMN 2.0 XML-export for BPMN 2.0 compatible systems
In the English version we support british and american English in Signavio alternatively, in ARIS we support American English.
By frequent request of our customers, individual process groups or even complete lifecycle-phases according to ITIL® 2011 including the amendments of ITIL® 4 can now also be purchased individually - just visit our ITSM-Portal!
Some of our successful examples of implemented ITSM Process Libraries:
ITIL®, ISO 20000 and ISO 27000 describe the "what" - the ITSM Process Library describes the "how"
With the ITSM Process Library we provide a tool developed by practitioners for practitioners that:
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saves the awful evaluation of necessary processes in the beginning of an ITSM project
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provides a check for completeness for the planned ITSM process model
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describes how the ITSM processes and functions can be implemented
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provides a huge amount of checklists and templates for IT Service Management
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shows the internal and external process interfaces of the IT Service Management
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provides process oriented support for the implementation of ITSM systems
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addresses all process requirements of the ISO 20000 and ISO 27000 standards
Features of the ITSM Process Library
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125 linked process graphs from all ITSM practices
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34 interface diagrams for all the ITSM practices
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the critical Service Value Streams
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55 complete, tenderable role descriptions
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numerous checklists and templates to important topics of IT Service Management linked to the respective process steps
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RACI matrix for the responsibilities
Benefits of the ITSM Process Library
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best practice from the very beginning
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80% time and cost savings in defining the ITSM processes (according to customer feedback)
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a process model tailored to the needs of the enterprise (avoiding the "reinvention of the wheel" - nevertheless it is not the idea in behind to implement uncritically all provided ITSM processes in your company)
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integrable into each enterprise process model
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reduction of consulting spending
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quick wins in a mission critical project
All content of the ITSM Process Library at one glance
What you should not expect (and we do not promise)
Your Business is determined by your market, your entrepreneurial excellence and your uniqueness, hence the tight integration of IT processes and your specific business processes is not to be completely standardized (despite what others tell you - otherwise you would loose your competitive advantage). Thus our ITSM Process Library
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no compensation for the necessary ITSM implementation project (positive change in existing processes), but makes it much easier and saves money
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is no plug and play-solution, but has to be integrated into the processes of your enterprise - this is very simple
At this point we always advise to check, which ITSM processes are required in the actual situation of your organization, and never try to implement all possible processes uncritically. This we support with our ITSM Consulting Services.
We standardize by means of our ITSM Process Library all IT processes, which are to be standardized in a wise manner - this gives the offered degree of details.
Additional Service free of charge
With immediate effect all new customers of our ITSM Process Library will have an everlasting access to our ITSM document archive. It contains:
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all ITSM checklists
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all templates
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all key performance indicators
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all other accompanying documents of the ITSM Process Library.
We provide ongoing new ITSM documents in this archive and want to ensure that all our customers always get all new ITSM documents even in case they have not been included in the ITSM Process Library at the moment of purchase.
Look and Feel (Signavio Process Manager)
Please use the zoom-slider for viewing details
Complete Landscape of Processes within the ITSM Service Value System
Please use the zoom-slider for viewing details
Example 1 - Practice Overview: Risk Management Practice
Please use the zoom-slider for viewing details
Example 2 - Detail Process: Security Relevant Occurrences
Look and Feel (Software AG ARIS)
Please click the picture for a view of details
Complete landscape of the ITSM Service Value System
Please click the picture for a view of details
Example 1 - Overview of Practice: Risk Management Practice
Please click the picture for a view of details
Example 2 - Detail Process: Security relevant Occurrences
Price information (all prices excl. VAT, without Signavio respective ARIS licenses)
New:
Installment payment 24 months besides standard investment available via the ITSM Shop!
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ITSM Process Library German or English for Signavio Process Manager
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€ 3.990.-
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In case of direct purchase via our ITSM Shop € 3.690.- or lease purchase with 24 installments á € 153,75
Look up in ITSM Shop
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ITSM Process Library multilingual (German and English) for Signavio Process Manager
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€ 5.990.-
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In case of direct purchase via our ITSM Shop € 5.490.- or lease purchase with 24 installments á € 228,75
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ITSM Process Library German or English for
Software AG - ARIS |
€ 3.990.- |
Available online shortly
Please contact us via
sales(at)walter-abel.at |
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ITSM Process Library multilingual (German and English) for
Software AG - ARIS |
€ 5.990.- |
Available online shortly
Please contact us via sales(at)walter-abel.at
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ITSM Process Library German or English for BPMN 2.0 XML compatible systems
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€ 3.990.-
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In case of direct purchase via our ITSM Shop € 3.690.- or lease purchase with 24 installments á € 153,75
Look up in ITSM Shop
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ITSM Process Library in two languages (German and English) for BPMN 2.0 XML compatible systems
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€ 5.990.-
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In case of direct purchase via our ITSM Shop € 5.490.-
or lease purchase with 24 installments á € 228,75
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Register free of cost and test the ITSM Process Library without obligation
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ITIL® is a registered trademark of AXELOS Limited.
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