.... Best Practices of ITSM ....



136 multiply proven processes of IT Service Management

according to ITIL® and ISO 20000

as editable process library for BPMN 2.0 XML-compatible systems


Click here for more details about the ITSM Process Library


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136 processes

34 interface diagrams

55 tenderable roles


checklists and templates


Delivery as zip-file

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One language English

€ 3.690.-


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New: Lease purchase with 24 monthly installments (24 x € 153.75)


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Multi-lingual English-German

€ 5.490.-


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American English-German


Jetzt kaufen


New: Lease purchase with 24 monthly installments (24 x € 228.75)


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License Terms for the ITSM Process Library

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The ITSM Process Library describes the processes of IT Service Managements utilizing the  market leading process management systems SAP Signavio Process Manager and Software AG ARIS notated in BPMN 2.0, and derives from the experience of more than 20 years of successful ITSM project implementation.


Thus we want to provide you a process oriented guide through the complex topic of IT Service Management, that

  • saves the awful evaluation of necessary processes in the beginning of your ITSM project

  • provides a check for completeness for your planned ITSM process model

  • shows the internal and external process interfaces of the IT Service Management

accelerating your project remarkably and hence saving costs (especially external consulting costs).


The purpose of these process sets is not provision of theoretical knowledge, but demonstrate the experience of numerous implementations of process oriented IT Service Managements from practice. From the ITSM standards' perspective all partial topics have more or less the same priority, but practice tells a different story. exactly according to this we designed our process library. Practical relevance is the focus.

ITIL® is a registered trademark of AXELOS Limited.

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