.... Best Practices of ITSM ....



124 multiply proven processes of IT Service Management (according to ITIL® and ISO 20000) as editable Process Library for instant download


Version in BPMN 2.0 XML for compatible systems


Click here for more details about the ITSM Process Library


Click the picture for more details and the registration for a free test!


124 processes

34 interface diagrams

55 tenderable roles


checklists and templates


Delivery as zip-archive


Versions & Prices


The prices mentioned here are only valid for purchases via this portal and excluding VAT!


One language Englisch

€ 3.690.-


British English


Jetzt kaufen


  American English


Jetzt kaufen


Multi-lingual English-German

€ 5.490.-


British English-German


Jetzt kaufen


American English-German


 Jetzt kaufen



Download License Terms for the ITSM Process Library:


License Terms for the ITSM Process Library

For conventional order-processing



Here the standard list-prices are valid according to the product specification


download offer

down license terms

download order form

All Prices excluding VAT (means VAT will be added during purchasing process as applicable according to local legislation), with the transaction you explicitly agree to the Business Terms of the ITSM Shop.

Charging is executed by secure transaction via Digistore24.


Immediately after the transaction you will be provided a printable, tax deductible invoice via Digistore24 and transferred to the download page automatically.

All our ITSM templates come with a 60 day money back guarantee.

Become an affiliate!

Would you like to participate in our success? Become an affiliate and place our ITSM products on your website! Just click the button, register and earn 30% commission!

These process sets are based upon our well known ITSM Process Library. It describes the processes of IT Service Managements utilizing the market leading process management systems Signavio Process Manager respective Software AG ARIS notated in BPMN 2.0, and derives from the experience of more than 20 years of successful ITSM project implementation.


Thus we want to provide you a process oriented guide through the complex topic of IT Service Management, that

  • saves the awful evaluation of necessary processes in the beginning of your ITSM project

  • provides a check for completeness for your planned ITSM process model

  • shows the internal and external process interfaces of the IT Service Management

accelerating your project remarkably and hence saving costs (especially external consulting costs).


The purpose of these process sets is not provision of theoretical knowledge, but demonstrate the experience of numerous implementations of process oriented IT Service Managements from practice. From the ITSM standards' perspective all partial topics have more or less the same priority, but practice tells a different story. exactly according to this we designed our process library. Practical relevance is the focus.

ITIL® is a registered trademark of AXELOS Limited.



Zur deutschen Version wechseln           Change to english version

_© 2006 - 2022 Dipl.-Ing. Walter Abel Management Consulting Last update 2022-04-28_
Except as expressly indicated, Digistore24 does not endorse and is not affiliated with any third party product, service, statement, or opinion.
2019 © Digistore24 Inc. and/or its licensors. Review legal terms of use [Here] and privacy policy [Here]. Contact us [Here]