.... Best Practices of ITSM ....



Multiply proven tools and processes of Quality Management

according to ISO 9000

as immediately implementable process sets for instant download

Save a huge amount of costs and spending for external consulting of your ITSM implementation by using detailed process descriptions like already more than 1000 successful others too:


ISO 9000 describes what to do, we demonstrate from the experience of more than 20 years of TQM-implementations how to do ....

click the symbols below and implement the required processes even without external consulting

(don't reinvent the wheel - if you save even a few hours of your QM-implementation, the purchase has already paid off)


Click here for more details - ISO 9001 processes of quality management


47 processes

12 interface diagrams

All process documents

All role descriptions

All templates


Unrestricted reading access

(guaranteed for one year*)

to development system

German & English


€ 195.-


Kostenloser Test des Online-Zugangs zur QM Prozessbibliothek

Jetzt kaufen

* Due to the terms and conditions of Digistore24 we are not allowed to announce a guarantee for a longer period of access, but it will remain after that one year.

Process Set of Quality Management according to ISO 9001 as online access to the development system of the QM Process Library

What you get with the quality management process collection:

  • Management processes

  • Resource processes

  • Improvement processes

  • Business processes (interfaces)

  • Operational quality management processes

  • Process landscapes

  • ISO 9001 PDCA-Cycle

  • All role descriptions

  • All process documents

  • All templates


Click here for more details - ISO 9001:2015 templates for audits


4 templates



€ 29.-

Check our free excerpt - ISO 9001:2015 templates for audits of the quality management

Jetzt kaufen

Template Package Audit

Templates in the package

  • Audit Plan

  • Audit Planning (Audit Program)

  • Audit Protocol

  • Audit Report


These templates are editable in docx - format, thus you may adapt them to your personal requirements.

Editiable QM Process Library for the SAP Signavio Process Manager, Software AG ARIS and BPMN 2.0 XML for compatible systems

Click here for more details about the QM Prozessbibliothek

Click the picture for the general product description

47 processes

12 interface diagrams

39 roles


checklists and templates

Registration for a free test (Signavio)

Registration for a free test (ARIS)

For all details about the Deliverables and Purchasing of the QM Process Library click here:

Gehe zur Detailseite der ITSM Prozessbibliothek

All Prices excluding VAT means VAT will be added during purchasing process as applicable according to local legislation, with the transaction you explicitly agree to the Business Terms of the TQM Shop.

Charging is executed by secure transaction via Digistore24.


Immediately after the transaction you will be provided a printable, tax deductible invoice via Digistore24 and transferred to the download page automatically.

All our ITSM templates come with a 60 day money back guarantee.

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 These process sets are based upon our well known QM Process Library. It describes the processes of Quality Managements utilizing the  market leading process management systems SAP Signavio Process Manager and Software AG ARIS notated in BPMN 2.0, and derives from the experience of more than 20 years of successful QM-project implementation.


Thus we want to provide you a process oriented guide through the complex topic of Quality Management, that

  • saves the awful evaluation of necessary processes in the beginning of your Quality Management-project

  • provides a check for completeness for your planned process model

  • shows the internal and external process interfaces of the Quality Management

accelerating your project remarkably and hence saving costs (especially external consulting costs).


The purpose of these process sets is not provision of theoretical knowledge, but demonstrate the experience of numerous implementations of process oriented Quality Management from practice. From the QM standards' perspective all partial topics have more or less the same priority, but practice tells a different story. exactly according to this we designed our process library. Practical relevance is the focus.

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