.... Best Practices of ITSM ....



59 multiply proven processes of Quality Management

according to ISO 9000

as editable process library for Signavio Process Manager, Software AG ARIS and BPMN 2.0 XML


Save a huge amount of costs and spending for external consulting of your TQM-implementation by using detailed process descriptions like a lot successful others too:


ISO 9000 describes what to do, we demonstrate from the experience of more than 20 years of TQM implementations how to do ....


Click here for more details about the ISO 9001:2015 Process Library


Click the picture for more details and the free registration for test!


47 processes

12 interface diagrams

39 roles


checklists and templates

 Versions & Prices


for SAP Signavio Process Manager

for Software AG ARIS

  XML for all BPMS 2.0-compatible systems

Download License Terms for the ITSM Process Library:


License Terms for the ITSM Process Library


Implement the required processes of Quality Management (according to ISO 9001) with reduced investment in external consulting by using our TQM Process Library:

Management Processes:
  • Quality Policy and Organization

  • Development and Maintenance of the QM System

  • Evaluation and Optimization of the QM System

  • Document and Record Control

  • Quality Documentation and Reporting

  • Process Management

  • Management of Conformity Risks

  • Knowledge Management

Ressource Processes:

  • Personnel Qualification

  • Infrastructure Qualification

  • Budget for Quality Management

Improvement Processes:

  • Supplier Audits

  • Internal Audits

  • Customer Satisfaction

  • Control of Defective Products and Services

  • Activities for the QM System

Business Processes (Schnittstellen):

  • Marketing and Sales

  • Planning

  • Production and Service Provision

  • Dispatch and Handover

  • Customer Service

  • Product and Service Development

  • Logistics

  • Operational Quality Assurance

  • Finance and Controlling

  • IT

  • Facility Management and Maintenance

  • Human Resources

Operational Quality Management Processes:

  • Management of Test Equipment

Hints for BPMN 2.0 XML-compatible systems

You may download a representative process in BPMN 2.0 XML for testing the compatibility of your system:

3.1.2. Supplier Audit Execution

Scope of delivery of the BPMN 2.0 XML-version:

  • All detail processes

  • All accompanying detail descriptions in an Excel-file

  • All accompanying role descriptions and checklists in Word-format and as PDF

  • Reading access to our development system for gathering information how all deliverables fit together

All Prices excluding VAT means VAT will be added during purchasing process as applicable according to local legislation, with the transaction you explicitly agree to the Business Terms of the TQM Shop.

Charging is executed by secure transaction via Digistore24.


Immediately after the transaction you will be provided a printable, tax deductible invoice via Digistore24 and transferred to the download page automatically.

All our ITSM templates come with a 60 day money back guarantee.

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The QM Process Library describes the processes of Quality Management utilizing the market leading process management systems SAP Signavio Process Manager and Software AG ARIS notated in BPMN 2.0, and derives from the experience of more than 20 years of successful TQM-project implementation.


Thus we want to provide you a process oriented guide through the complex topic of Quality Management, that

  • saves the awful evaluation of necessary processes in the beginning of your Quality Management project

  • provides a check for completeness for your planned process model

  • shows the internal and external process interfaces of the Quality Management

accelerating your project remarkably and hence saving costs (especially external consulting costs).


The purpose of these process sets is not provision of theoretical knowledge, but demonstrate the experience of numerous implementations of process oriented Quality Management from practice. From the QM standards' perspective all partial topics have more or less the same priority, but practice tells a different story. exactly according to this we designed our process library. Practical relevance is the focus.


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