.... Best Practices of TQM ....



59 multiply proven processes of Quality Management (according to ISO 9001) as editable Process Library for instant download


Save a huge amount of costs and spending for external consulting of your TQM-implementation by using our Process Libraries like a lot of successful others too:


ISO 9000 describes what to do, we demonstrate from the experience of more than 20 years of TQM implementations how to do ....


Click here for more details about the ISO 9001:2015 Process Library


Click the picture for more details and the free registration for test!


47 processes

12 interface diagrams

39 roles


checklists and templates


Versions & Prices


 for Signavio Process Manager
► for Software AG ARIS
► XML for all BPMS 2.0-compatible systems

Download License Terms for the QM Process Library:


License Terms for the ITSM Process Library


Implement the required processes of Quality Management (according to ISO 9001) with reduced investment in external consulting by using our TQM Process Library:


Management Processes:
  • Quality Policy and Organization

  • Development and Maintenance of the QM System

  • Evaluation and Optimization of the QM System

  • Document and Record Control

  • Quality Documentation and Reporting

  • Process Management

  • Management of Conformity Risks

  • Knowledge Management

Ressource Processes:

  • Personnel Qualification

  • Infrastructure Qualification

  • Budget for Quality Management

Improvement Processes:

  • Supplier Audits

  • Internal Audits

  • Customer Satisfaction

  • Control of Defective Products and Services

  • Activities for the QM System

Business Processes (Schnittstellen):

  • Marketing and Sales

  • Planning

  • Production and Service Provision

  • Dispatch and Handover

  • Customer Service

  • Product and Service Development

  • Logistics

  • Operational Quality Assurance

  • Finance and Controlling

  • IT

  • Facility Management and Maintenance

  • Human Resources

Operational Quality Management Processes:

  • Management of Test Equipment


Hints for BPMN 2.0 XML-compatible systems


You may download a representative process in BPMN 2.0 XML for testing the compatibility of your system:


 3.1.2. Supplier Audit Execution


Scope of delivery of the BPMN 2.0 XML-version:

  • All detail processes

  • All accompanying detail descriptions in an Excel-file

  • All accompanying role descriptions and checklists in Word-format and as pdf

  • Reading access to our development system for gathering information how all deliverables fit together (as the xml-format only transports the process graphics the integration has to be done within your system)

All Prices excluding VAT means VAT will be added during purchasing process as applicable according to local legislation, with the transaction you explicitly agree to the Business Terms of theTQM Shop.

Charging is executed by secure transaction via Digistore24.


Immediately after the transaction you will be provided a printable, tax deductible invoice via Digistore24 and transferred to the download page automatically.

All our ITSM templates come with a 60 day money back guarantee.

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The QM Process Library describes the processes of Quality Management utilizing the market leading process management systems Signavio Process Manager and Software AG ARIS notated in BPMN 2.0, and derives from the experience of more than 20 years of successful TQM-project implementation. It supported the implementation of process oriented Quality Management for a lot of customers world wide up to now.


Thus we want to provide you a process oriented guide through the complex topic of Quality Management, that

  • saves the awful evaluation of necessary processes in the beginning of your QM-project

  • provides a check for completeness for your planned QM-process model

  • shows the internal and external process interfaces of the Quality Management

accelerating your project remarkably and hence saving costs (especially external consulting costs).


The pupose of these tools and process sets is not provision of theoretical knowledge, but demonstrate the experience of numerous implementations of process oriented quality management. Practical relevance is the focus.



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