.... Best Practices of ITSM ....
114 multiply proven processes of Service Management (according to ITIL® and ISO 20000) as immediately implementable process sets for instant download
Save a huge amount of costs and spending for external consulting of your ITSM implementation by using detailed process descriptions like already more than 700 successful others too:
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ITIL® and ISO 20000 describe what to do, we demonstrate from the experience of more than 20 years of ITSM implementations how to do ....
click the symbols below and implement the required processes even without external consulting
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What you will get with our process set of IT Service Management (according to ITIL® and ISO 20000):
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These process sets are based upon our well known ► ITSM Process Library. It describes the processes of IT Service Managements utilizing the market leading process management system ► Signavio Process Manager notated in BPMN 2.0, and derives from the experience of more than 20 years of successful ITSM project implementation.
Thus we want to provide you a process oriented guide through the complex topic of IT Service Management, that
accelerating your project remarkably and hence saving costs (especially external consulting costs).
The purpose of these process sets is not provision of theoretical knowledge, but demonstrate the experience of numerous implementations of process oriented IT Service Managements from practice. From the ITSM standards' perspective all partial topics have more or less the same priority, but practice tells a different story. exactly according to this we designed our process library. Practical relevance is the focus.
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