Multiply proven tools and processes of
IT Service Management
according to ITIL® and ISO 20000
as immediately implementable process sets for instant download
Save a huge amount of costs and spending for external consulting of your ITSM implementation by
using detailed process descriptions like already more than 1000 successful others too:
Our most superb feedback:
I’m thrilled with what I have
purchased. It has been incredibly useful. Your work is fantastic. Thank you
for your contribution
(T. Evers, Humana Insurance, USA).
ITIL®
and ISO 20000 describe
what
to do, we demonstrate from the experience of more
than 20 years of ITSM implementations
how
to do ....
click the symbols below and implement
the required processes even without external consulting
(don't reinvent the wheel - if you save even a few hours of your ITSM
implementation, the purchase has already paid off)

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223 pages
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412 pages
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337 pages
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283 pages
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128 pages
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21 processes
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35 processes
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27 processes
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24 processes
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7 processes
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6
interface diagrams
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10
interface diagrams
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10
interface diagrams
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7
interface diagrams
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4
interface diagrams
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5 RACI-matrices
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9 RACI-matrices
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9 RACI-matrices
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6 RACI-matrices
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3 RACI-matrices
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14 checklists
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21 checklists
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21 checklists
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21 checklists
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16 checklists
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pdf-format |
pdf-format |
pdf-format |
pdf-format |
pdf-format |
€ 60.-
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€ 100.-
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€ 85.-
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€ 70.-
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€ 35.-
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Saving
hint:
complete package (all 5 process sets) with 20% price advantage
€ 280.-
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