Multiply proven tools and processes of
IT Service Management
according to ITIL® and ISO 20000
as immediately implementable process sets for instant download
Save a huge amount of costs and spending for external consulting of your ITSM implementation by
using detailed process descriptions like already more than 1000 successful others too:
Our most superb feedback:
I’m thrilled with what I have
purchased. It has been incredibly useful. Your work is fantastic. Thank you
for your contribution
(T. Evers, Humana Insurance, USA).
ITIL®
and ISO 20000 describe
what
to do, we demonstrate from the experience of more
than 20 years of ITSM implementations
how
to do ....
Make your selection below and implement
the required processes even without external consulting
(don't reinvent the wheel - if you save even a few hours of your ITSM
implementation, the purchase has already paid off)
In response to many customer requests, we have
retained the division of the process packages according to ITIL®
4 along the service lifecycle - new processes from ITIL® 4
have been assigned to the phases of the service lifecycle.

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6 practices
24 processes
Tenderable role descriptions
All process documents
All checklists
Permanent reading access development
system (guaranteed for one year*),
German & English
€ 75.-


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11 practices
39 processes
Tenderable role descriptions
All process documents
All checklists
Permanent reading access development
system (guaranteed for one year*),
German & English
€ 125.-


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8 practices
37 processes
Tenderable role descriptions
All process documents
All checklists
Permanent reading access development
system (guaranteed for one year*),
German & English
€ 105.-


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6 practices
25 processes
Tenderable role descriptions
All process documents
All checklists
Permanent reading access development
system (guaranteed for one year*),
German & English
€ 85.-


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3 practices
8 processes
Tenderable role descriptions
All process documents
All checklists
Permanent reading access development
system (guaranteed for one year*),
German & English
€ 45.-


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Saving hint: complete package (everlasting
reading access to all 5 process sets) with 20% price
advantage
€ 348.-

Hints:
The access to the free sample of the reading access is provided
via Digistore24 in case you click the respective link.
The permanent access grants
the permanent availability of current new developments of
the ITSM Process Library.
* Due to the terms and conditions of
Digistore24 we are not allowed to announce a guarantee for a
longer period of access, but it will remain after that one year.
These ebooks depict the version ITIL® 2011.

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223 pages
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412 pages
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337 pages
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283 pages
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128 pages
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21 processes
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35 processes
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27 processes
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24 processes
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7 processes
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6
interface diagrams
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10
interface diagrams
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10
interface diagrams
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7
interface diagrams
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4
interface diagrams
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5 RACI-matrices
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9 RACI-matrices
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9 RACI-matrices
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6 RACI-matrices
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3 RACI-matrices
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14 checklists
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21 checklists
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21 checklists
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21 checklists
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16 checklists
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pdf-format |
pdf-format |
pdf-format |
pdf-format |
pdf-format |
English |
English |
English |
English |
English |
€ 60.-
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€ 100.-
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€ 85.-
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€ 70.-
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€ 35.-
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Saving
hint:
complete package (all 5 process sets) with 20% price advantage
€ 280.-
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