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.... best practices according to ITIL® 2011 ....

ITSM Shop

 

 

114 multiply proven processes of Service Management according to ITIL® 2011 as immediately implementable process sets for instant download

 

Neu - jetzt mit immerwährendem Zugang zu unserem ITSM Dokumentenarchiv

 

including an everlasting access to our ITSM document archive for free

 

 

Save a huge amount of costs and spending for external consulting of your ITSM implementation by using detailed process descriptions like already more than 400 successful others too:

 


Our most superb feedback:

 

I’m thrilled with what I have purchased. It has been incredibly useful. Your work is fantastic. Thank you for your contribution

(T. Evers, Humana Insurance, USA).


ITIL® describes what to do, we demonstrate how to do ....

click the symbols below and implement the required processes even without external consulting

 

Click here for more details - ITIL® 2011 processes of Service Strategy

 

223 pages

 

21 processes

6 interface diagrams

5 RACI - matrices

14 checklists

 

€ 60.-

 

Read our free excerpt - ITIL® 2011 processes of Service Strategy

 

Click here for more details - ITIL® 2011 processes of Service Design

 

412 pages

 

35 processes

10 interface diagrams

9 RACI - matrices

21 checklists

 

€ 100.-

 

Read our free excerpt - ITIL® 2011 processes of Service Design

 

Click here for more details - ITIL® 2011 processes of Service Transition

 

337 pages

 

27 processes

10 interface diagrams

9 RACI - matrices

21 checklists

 

€ 85.-

 

Read our free excerpt - ITIL® 2011 processes of Service Transition

 

Click here for more details - ITIL® 2011 processes of Service Operation

 

283 pages

 

24 processes

7 interface diagrams

6 RACI - matrices

21 checklists

 

€ 70.-

 

Read our free excerpt - ITIL® 2011 processes of Service Operation

 

Click here for more details - ITIL® 2011 processes of Continual Service Improvement

 

128 pages

 

7 processes

4 interface diagrams

3 RACI - matrices

16 checklists

 

€ 35.-

 

Read our free excerpt - ITIL® 2011 processes of Continual Service Improvement

 

 

Saving hint: complete package (all 5 process sets) with 20% price advantage

 

€ 280.-


Neu - jetzt mit immerwährendem Zugang zu unserem ITSM Dokumentenarchiv

 

All customers of the complete package will get an everlasting access to our ITSM Archive (templates, KPI proposals, checklists) which we are creating during the further development of our ITIL® 2011 Process Library - thus you receive always the most actual ITSM documents independent of the purchasing date for free!

 

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What you will get with our process set of IT Service Management according to ITIL® 2011:

 

Per ITSM discipline (strategy, design, transition, operation, continual improvement)

 

Per process

 

  • Process index of the respective ITSM discipline

  • Interface diagrams

  • Main information flows

  • Supplemental checklists for the implementation

  • Process designation

  • Process goal

  • Process responsible

  • Involved roles (RACI) including role descriptions

  • Process flow in BPMN 2.0

  • Detail description of the process steps

  • Involved IT systems


All Prices excluding VAT, with the transaction you explicitly agree to the Business Terms of the ITSM Shop.

Charging is executed by secure transaction via PayPal.

 

Immediately after the transaction you will be provided a printable, tax deductible invoice via PayPal and transferred to the download page automatically.


These process sets are based upon our well known ITIL® 2011 Process Library. It describes the processes of IT Service Managements utilizing the market leading process management system Signavio Process Manager notated in BPMN 2.0, and derives from the experience of nearly 20 years of successful ITSM project implementation.

 

Thus we want to provide you a process oriented guide through the complex topic of the ITIL® 2011, that

  • saves the awful evaluation of necessary processes in the beginning of your ITSM project

  • provides a check for completeness for your planned ITSM process model

  • shows the internal and external process interfaces of the IT Service Management

accelerating your project remarkably and hence saving costs (especially external consulting costs).

 

The purpose of these process sets is not provision of theoretical knowledge, but demonstrate the experience of numerous implementations of process oriented IT Service Managements from practice. From the ITIL® standard's perspective all partial topics have more or less the same priority, but practice tells a different story. exactly according to this we designed our process library. Practical relevance is the focus.


ITIL® is a registered trademark of AXELOS Limited.

 

 

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_ © 2006 - 2017 Dipl.-Ing. Walter Abel Management Consulting Last update 2017-04-17 _