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Multiply proven tools and processes of IT Service Management

according to ITIL® and ISO 20000

as immediately implementable process sets for instant download

Save a huge amount of costs and spending for external consulting of your ITSM implementation by using detailed process descriptions like already more than 1000 successful others too:

 

Our most superb feedback:

I’m thrilled with what I have purchased. It has been incredibly useful. Your work is fantastic. Thank you for your contribution

(T. Evers, Humana Insurance, USA).

ITIL® and ISO 20000 describe what to do, we demonstrate from the experience of more than 20 years of ITSM implementations how to do ....

Make your selection below and implement the required processes even without external consulting (don't reinvent the wheel - if you save even a few hours of your ITSM implementation, the purchase has already paid off)

 

Neu: Ebooks als Direktzugriff Entwicklungssystem

Templates by permanent reading access to the development system of the ITSM Process Library

(always most current version according to ITIL® 4)

    

 

Templates as Ebooks in pdf-format

(version according to ITIL® 2011)

 

Due to the maintenance effort, the process templates are available exclusively in the online version as of ITIL® 4.

In response to many customer requests, we have retained the division of the process packages according to ITIL® 4 along the service lifecycle - new processes from ITIL® 4 have been assigned to the phases of the service lifecycle.

  

Reading access Service Strategy

Reading access Service Design

Reading access Service Transition

Reading access Service Operation

Reading access Service Improvement

6 practices

24 processes

Tenderable role descriptions

All process documents

All checklists

 

Permanent reading access development system (guaranteed for one year*),

German & English

 

€ 75.-

 

Kostenlose Leseprobe - ITSM Prozesse der Service Strategy

 

Buy now

  

11 practices

39 processes

Tenderable role descriptions

All process documents

All checklists

 

Permanent reading access development system (guaranteed for one year*),

German & English

 

€ 125.-

 

Kostenlose Leseprobe - ITSM Prozesse der Service Strategy

 

Buy now

  

8 practices

37 processes

Tenderable role descriptions

All process documents

All checklists

 

Permanent reading access development system (guaranteed for one year*),

German & English

 

€ 105.-

 

Kostenlose Leseprobe - ITSM Prozesse der Service Strategy

 

Buy now

  

6 practices

25 processes

Tenderable role descriptions

All process documents

All checklists

 

Permanent reading access development system (guaranteed for one year*),

German & English

 

€ 85.-

 

Kostenlose Leseprobe - ITSM Prozesse der Service Strategy

 

Buy now

  

3 practices

8 processes

Tenderable role descriptions

All process documents

All checklists

 

Permanent reading access development system (guaranteed for one year*),

German & English

 

€ 45.-

 

Kostenlose Leseprobe - ITSM Prozesse der Service Strategy

 

Buy now

 

Saving hint: complete package (everlasting reading access to all 5 process sets) with 20% price advantage

€ 348.-

 

  Buy now

  

Hints:

The access to the free sample of the reading access is provided via Digistore24 in case you click the respective link.

The permanent access grants the permanent availability of current new developments of the ITSM Process Library.

* Due to the terms and conditions of Digistore24 we are not allowed to announce a guarantee for a longer period of access, but it will remain after that one year.

  

These ebooks depict the version ITIL® 2011.

  

Click here for more details - ITSM processes of Service Strategy

 

Click here for more details - ITSM processes of Service Design

 

Click here for more details - ITSM processes of Service Transition

 

Click here for more details - ITSM processes of Service Operation

 

Click here for more details - ITSM processes of Continual Service Improvement

 

223 pages

412 pages

337 pages

283 pages

128 pages

21 processes

35 processes

27 processes

24 processes

7 processes

6 interface diagrams

10 interface diagrams

10 interface diagrams

7 interface diagrams

4 interface diagrams

5 RACI-matrices

9 RACI-matrices

9 RACI-matrices

6 RACI-matrices

3 RACI-matrices

14 checklists

21 checklists

21 checklists

21 checklists

16 checklists
pdf-format pdf-format pdf-format pdf-format pdf-format
English English English English English

€ 60.-

€ 100.-

€ 85.-

€ 70.-

€ 35.-
Read our free excerpt - ITIL® 2011 processes of Service Strategy Read our free excerpt - ITIL® 2011 processes of Service Design Read our free excerpt - ITIL® 2011 processes of Service Transition Read our free excerpt - ITIL® 2011 processes of Service Operation Read our free excerpt - ITIL® 2011 processes of Continual Service Improvement
Jetzt kaufen Jetzt kaufen Jetzt kaufen Jetzt kaufen Jetzt kaufen

Saving hint: complete package (all 5 process sets) with 20% price advantage

€ 280.-

Jetzt kaufen

Editiable ITSM Process Library for the Signavio Process Manager, Software AG ARIS and BPMN 2.0 XML for compatible systems

Click here for more details about the ITSM Process Library

Click the picture for the general product description

124 processes

34 interface diagrams

55 tenderable roles

RACI-matrices

checklists and templates

Registration for a free test (SAP Signavio)

Registration for a free test (Software AG ARIS)

For all details about the Deliverables and Purchasing of the ITSM Process Library click here:

Gehe zur Detailseite der ITSM Prozessbibliothek

Collection of detailed role descriptions for setting up your ITSM organization respective for job advertizing

Glossary of ITSM roles according to ISO 20000 und ITIL®4

123 pages

55 roles

pdf-format

€ 49.-

Lesen Sie unsere kostenlose Leseprobe - ITIL® 2011 Prozesse der Service Strategy

 Jetzt kaufen

  All customers of the complete package will get an everlasting access to our ITSM Archive (templates, KPI proposals, checklists) which we are creating during the further development of our ITSM Process Library - thus you receive always the most actual ITSM documents independent of the purchasing date for free!

Visit our ITSM Archive!

What you will get with our process set of IT Service Management (according to ITIL® and ISO 20000):

 

Per ITSM discipline (strategy, design, transition, operation, continual improvement)

Per process

 

  • Process index of the respective ITSM discipline

  • Interface diagrams

  • Main information flows

  • Supplemental checklists for the implementation

  • Process designation

  • Process goal

  • Process responsible

  • Involved roles (RACI) including role descriptions

  • Process flow in BPMN 2.0

  • Detail description of the process steps

  • Involved IT systems

 All Prices excluding VAT means VAT will be added during purchasing process as applicable according to local legislation, with the transaction you explicitly agree to the Business Terms of the ITSM Shop.

Charging is executed by secure transaction via Digistore24.

 

Immediately after the transaction you will be provided a printable, tax deductible invoice via Digistore24 and transferred to the download page automatically.

All our ITSM templates come with a 60 day money back guarantee.

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These process sets are based upon our well known ITSM Process Library. It describes the processes of IT Service Managements utilizing the  market leading process management systems SAP Signavio Process Manager, Software AG ARIS notated in BPMN 2.0, respective as BPMN 2.0 XML for compatible systems, and derives from the experience of more than 20 years of successful ITSM project implementation.

 

Thus we want to provide you a process oriented guide through the complex topic of IT Service Management, that

  • saves the awful evaluation of necessary processes in the beginning of your ITSM project

  • provides a check for completeness for your planned ITSM process model

  • shows the internal and external process interfaces of the IT Service Management

accelerating your project remarkably and hence saving costs (especially external consulting costs).

 

The purpose of these process sets is not provision of theoretical knowledge, but demonstrate the experience of numerous implementations of process oriented IT Service Managements from practice. From the ITSM standards' perspective all partial topics have more or less the same priority, but practice tells a different story. exactly according to this we designed our process library. Practical relevance is the focus.

ITIL® is a registered trademark of AXELOS Limited.

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