.... Best Practices of ITSM ....
55 roles of IT Service Management
according to ITIL® and ISO 20000
as immediately implementable process set for instant download
Save a huge amount of costs and spending for external consulting of your ITSM implementation by using detailed role descriptions for the set-up of your ITSM organization and job advertizing
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ITIL® and ISO 20000 describe what to do, we demonstrate from the experience of more than 20 years of ITSM implementations how to do ....
Role descriptions can also be ordered separately (€ 4,99) and editable Word format (.docx) for adaption to the documentation style of your ITSM system:
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These role descriptions are based upon our well known ITSM Process Library. It describes the processes of IT Service Managements utilizing the market leading process management systems Signavio Process Manager and Software AG ARIS notated in BPMN 2.0, and derives from the experience of more than 20 years of successful ITSM project implementation.
Thus we want to provide you a process oriented guide through the complex topic of IT Service Management, that
accelerating your project remarkably and hence saving costs (especially external consulting costs).
The purpose of these process sets is not provision of theoretical knowledge, but demonstrate the experience of numerous implementations of process oriented IT Service Managements from practice. From the ITSM standards' perspective all partial topics have more or less the same priority, but practice tells a different story. exactly according to this we designed our process library. Practical relevance is the focus.
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