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7 multiply proven processes of Continual Service Improvement (according to ITIL® and ISO 20000) as immediately implementable process sets for instant download

 

Save a huge amount of costs and spending for external consulting of your ITSM implementation by using detailed process descriptions like already more than 700 successful others too:

 


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ITIL® and ISO 20000 describe what to do, we demonstrate from the experience of more than 20 years of ITSM implementations how to do ....

 

Read our free excerpt - ITSM processes of Continual Service Improvement

 

128 pages

 

7 processes

4 interface diagrams

3 RACI - matrices

16 checklists

 

€ 35.-

 

Read our free excerpt - ITIL® 2011 processes of Continual Service Improvement

 

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Further ITSM Process sets

 

Service Strategy

Service Design

Service Transition

Service Operation

 

ITSM Shop Overview

 

Implement the required processes with our ITSM process set Continual Service Improvement even without external consulting:

 

1      Content

2      The novelties within ITIL® V3 revision 2011

3      Service Lifecycle

4      Continual Service Improvement

  4.1       Process Overview

  4.2       Interfaces of Continual Service Improvement

  4.3       Processes within Continual Service Improvement

    4.3.1        Service Evaluation

      4.3.1.1        Interfaces of Service Evaluation

      4.3.1.2        Service Review

    4.3.2        Process Management

      4.3.2.1        Interfaces of Process Management

      4.3.2.2        Process Coordination

      4.3.2.3        Process Controlling

      4.3.2.4        Process Review

    4.3.3        Improvement Management and Reporting

      4.3.3.1        Interfaces of Improvement Management and Reporting

      4.3.3.2        Planning of Improvement Activities

      4.3.3.3        Management of Improvement Activities

      4.3.3.4        Improvement Reporting

5      Glossary

  5.1       Process Documents in Continual Service Improvement

  5.2       Involved Organizational Units in Continual Service Improvement

  5.3       Involved Roles in Continual Service Improvement

  5.4       Involved IT Systems in Continual Service Improvement

6      Responsibility Assignment Matrices (RACI)

  6.1       Responsibility Assignment Matrix for Service Evaluation

  6.2       Responsibility Assignment Matrix for Process Management

  6.3       Responsibility Assignment Matrix for Improvement Management

7      Checklists for Continual Service Improvement

  7.1       Checklist Request for Change

  7.2       Checklist Incident Record

  7.3       Checklist Incident Reporting

  7.4       Checklist Capacity Reporting

  7.5       Checklist Operational Level Agreement

  7.6       Checklist Continual Service Improvement Register

  7.7       Checklist Service Level Requirement

  7.8       Checklist Service Level Agreement

  7.9       Checklist Service Level Report

  7.10     Checklist Service Catalogue

  7.11     Checklist Service Portfolio

  7.12     Checklist Service Design Package

  7.13     Checklist Service Specification

  7.14     Checklist Availability Reporting

  7.15     Checklist Underpinning Contract

  7.16     Checklist Problem Record

     


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These process sets are based upon our well known ITSM Process Library. It describes the processes of IT Service Managements utilizing the  market leading process management system Signavio Process Manager notated in BPMN 2.0, and derives from the experience of more than 20 years of successful ITSM project implementation.

 

Thus we want to provide you a process oriented guide through the complex topic of IT Service Management, that

  • saves the awful evaluation of necessary processes in the beginning of your ITSM project

  • provides a check for completeness for your planned ITSM process model

  • shows the internal and external process interfaces of the IT Service Management

accelerating your project remarkably and hence saving costs (especially external consulting costs).

 

The purpose of these process sets is not provision of theoretical knowledge, but demonstrate the experience of numerous implementations of process oriented IT Service Managements from practice. From the ITSM standards' perspective all partial topics have more or less the same priority, but practice tells a different story. exactly according to this we designed our process library. Practical relevance is the focus.


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