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27 multiply proven processes of Service Transition (according to ITIL® and ISO 20000) as immediately implementable process sets for instant download

 

Save a huge amount of costs and spending for external consulting of your ITSM implementation by using detailed process descriptions like already more than 700 successful others too:

 


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ITIL® and ISO 20000 describe what to do, we demonstrate from the experience of more than 20 years of ITSM implementations how to do ....

 

Read our free excerpt - ITSM processes of Service Transition

 

337 pages

 

27 processes

10 interface diagrams

9 RACI - matrices

21 checklists

 

€ 85.-

 

Read our free excerpt - ITIL® 2011 processes of Service Transition

 

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Further ITSM Process sets

 

Service Strategy

Service Design

Service Operation

Continual Service Improvement

 

ITSM Shop Overview

 

Implement the required processes with our ITSM process set Service Transition even without external consulting:

 

1      Content

2      The novelties within ITIL® 2011

3      Service Lifecycle

4      Continual Service Improvement

  4.1       Process Overview

  4.2       Interfaces of Service Transition

  4.3       Processes within Service Transition

    4.3.1        Transition Planning und Support

      4.3.1.1        Interfaces of Transition Planning and Support

      4.3.1.2        Project Setup

      4.3.1.3        Projekt Planning

      4.3.1.4        Projekt Execution and Controlling

      4.3.1.5        Transition Reporting

    4.3.2        Change Management

      4.3.2.1        Interfaces of Change Management

      4.3.2.2        Organisation of Change Management

      4.3.2.3        Registration and Classification of Changes

      4.3.2.4        Valuation of Changes

      4.3.2.5        Change Planning

      4.3.2.6        Change Review and Reporting

    4.3.3        Change Evaluation

      4.3.3.1        Interfaces of Change Evaluation

      4.3.3.2        Change Evaluation prior to Planning

      4.3.3.3        Change Evaluation prior to Realization

      4.3.3.4        Change Evaluation prior to Rollout

      4.3.3.5        Change Evaluation after Rollout

    4.3.4        Release and Deployment Management

      4.3.4.1        Interfaces of Release and Deployment Management

      4.3.4.2        Organization of Release and Deployment Management

      4.3.4.3        Release - Setup

      4.3.4.4        Rollout of Releases

      4.3.4.5        Startup Support and Closing of Releases

      4.3.4.6        Minor Releases

    4.3.5        Service Validation and Test

      4.3.5.1        Interfaces of Service Validation and Test

      4.3.5.2        Definition of Test Procedures

      4.3.5.3        Component Tests

      4.3.5.4        Integration Tests

      4.3.5.5        Acceptance Tests

    4.3.6        Service Asset and Configuration Management

      4.3.6.1        Interfaces of Service Asset and Configuration Management

      4.3.6.2        Organization of Service Asset and Configuration Management

      4.3.6.3        Configuration Management Audit and Reporting

    4.3.7        Application Development and Customizing

      4.3.7.1        Interfaces of Application Development and Customizing

      4.3.7.2        Application Development and Customizing

    4.3.8        End of Life for IT Services

      4.3.8.1        Interfaces of End of Life for IT Services

      4.3.8.2        End of Life for IT Services

    4.3.9        Knowledge Management

      4.3.9.1        Interfaces of Knowledge Management

      4.3.9.2        Knowledge Management

5      Glossary

  5.1       Process Documents in Service Transition

  5.2       Involved Organizational Units in Service Transition

  5.3       Involved Roles in Service Transition

  5.4       Involved IT Systems in Service Transition

6      Responsibility Assignment Matrices (RACI)

  6.1       Responsibility Assignment Matrix Transition Planning and Support

  6.2       Responsibility Assignment Matrix Change Management

  6.3       Responsibility Assignment Matrix Change Evaluation

  6.4       Responsibility Assignment Matrix Release and Deployment Management

  6.5       Responsibility Assignment Matrix Service Validation and Test

  6.6       Responsibility Assignment Matrix Service Asset and Configuration Management

  6.7       Responsibility Assignment Matrix Application Development and Customizing

  6.8       Responsibility Assignment Matrix End of Life for IT Services

  6.9       Responsibility Assignment Matrix Knowledge Management

7      Checklists for die Service Transition

  7.1       Checklist Request for Change

  7.2       Checklist Change Classification

  7.3       Checklist Change Planning

  7.4       Checklist Change Advisory Board Agenda

  7.5       Checklist Post Implementation Review

  7.6       Checklist Incident Reporting

  7.7       Checklist Capacity Reporting

  7.8       Checklist Operational Level Agreement

  7.9       Checklist Continual Service Improvement Register

  7.10     Checklist Service Level Requirement

  7.11     Checklist Service Level Agreement

  7.12     Checklist Service Level Report

  7.13     Checklist Service Catalogue

  7.14     Checklist Service Portfolio

  7.15     Checklist Service Design Package

  7.16     Checklist Service Specification

  7.17     Checklist Availability Reporting

  7.18     Checklist Underpinning Contract

  7.19     Checklist Problem Record

  7.20     Checklist Release Plan

  7.21     Checklist Configuration Management Audit Protocol

     


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These process sets are based upon our well known ITSM Process Library. It describes the processes of IT Service Managements utilizing the  market leading process management system Signavio Process Manager notated in BPMN 2.0, and derives from the experience of more than 20 years of successful ITSM project implementation.

 

Thus we want to provide you a process oriented guide through the complex topic of IT Service Management, that

  • saves the awful evaluation of necessary processes in the beginning of your ITSM project

  • provides a check for completeness for your planned ITSM process model

  • shows the internal and external process interfaces of the IT Service Management

accelerating your project remarkably and hence saving costs (especially external consulting costs).

 

The purpose of these process sets is not provision of theoretical knowledge, but demonstrate the experience of numerous implementations of process oriented IT Service Managements from practice. From the ITSM standards' perspective all partial topics have more or less the same priority, but practice tells a different story. exactly according to this we designed our process library. Practical relevance is the focus.


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