Implement the required processes with our ITSM process set Service Strategy even without external consulting:

1      Content

2      The novelties within ITIL^® 2011

3      Service Lifecycle

4      Service Strategy

  4.1       Process Overview

  4.2       Interfaces of Service Strategy

  4.3       Processes within Service Strategy

    4.3.1        Business Relationship Management

      4.3.1.1         Interfaces of Business Relationship Management

      4.3.1.2         Customer Relations

      4.3.1.3         Identification of Service Requirements

      4.3.1.4         Contract Conclusion for IT Standard Services

      4.3.1.5         Customer Satisfaction Surveys

      4.3.1.6         Customer Feedback Management

      4.3.1.7         Monitoring of Customer Complaints

    4.3.2        Management of the IT Service Strategy

      4.3.2.1         Interfaces of the Management of the IT Service Strategy

      4.3.2.2         Strategic Assessment of IT Services

      4.3.2.3         Conception of IT Service Strategy

      4.3.2.4         Implementation of IT Service Strategy

    4.3.3        Service Portfolio Management

      4.3.3.1         Interfaces of Service Portfolio Management

      4.3.3.2         Preparation for Service Design

      4.3.3.3         Initiation of Service Design

      4.3.3.4         Review and Maintenance of the Service Portfolio

    4.3.4        Demand Management

      4.3.4.1         Interfaces of Demand Management

      4.3.4.2         Demand Prognosis

      4.3.4.3         Demand Control

    4.3.5        Financial Management

      4.3.5.1         Interfaces of Financial Management

      4.3.5.2         IT Financial Organization

      4.3.5.3         IT Budgeting

      4.3.5.4         IT Forecast

      4.3.5.5         IT Cost Monitoring

      4.3.5.6         IT Financial Organization

      4.3.5.7         IT Profitability Analysis

      4.3.5.8         IT Financial Reporting

5      Glossary

  5.1       Process documents in Service Strategy

  5.2       Involved Organizational Units in Service Strategy

  5.3       Involved Roles in Service Strategy

  5.4       Involved IT Systems in Service Strategy

6      Responsibility Assignment Matrices (RACI)

  6.1       Responsibility Assignment Matrix Business Relationship Management

  6.2       Responsibility Assignment Matrix Management of IT Service Strategy

  6.3       Responsibility Assignment Matrix Service Portfolio Management

  6.4       Responsibility Assignment Matrix Demand Management

  6.5       Responsibility Assignment Matrix Financial Management

7      Checklists for Service Strategy

  7.1       Checklist Change Request

  7.2       Checklist Incident Reporting

  7.3       Checklist Capacity Planning

  7.4       Checklist Capacity Reporting

  7.5       Checklist Operational Level Agreement

  7.6       Checklist Continual Service Improvement Register

  7.7       Checklist Service Level Agreement

  7.8       Checklist Service Level Reporting

  7.9       Checklist Service Catalogue

  7.10     Checklist Service Portfolio

  7.11     Checklist Service Design Package

  7.12     Checklist Availability Reporting

  7.13     Checklist Underpinning Contract

  7.14     Checklist Financial Analysis