.... Best Practices des TQM ....



59 multiply proven processes of Quality Management

according to ISO 9000

as editable process library for BPMN 2.0 XML-compatible systems

Click here for more details about the QM Process Library

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47 processes

12 interface diagrams

39 roles


checklists and templates

Delivery as zip-file

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One language English

€ 1.290.-


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Multi-lingual English-German

€ 2.190.-


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New: Lease purchase with 24 monthly installments (24 x € 91,25)


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American English-German


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New: Lease purchase with 24 monthly installments (24 x € 91,25)


Jetzt kaufen



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License Terms for the ITSM Process Library

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The QM Process Library describes the processes of Quality Management utilizing the market leading process management systems SAP Signavio Process Manager and Software AG ARIS notated in BPMN 2.0, and derives from the experience of more than 20 years of successful TQM-project implementation.


Thus we want to provide you a process oriented guide through the complex topic of Quality Management, that

  • saves the awful evaluation of necessary processes in the beginning of your Quality Management project

  • provides a check for completeness for your planned process model

  • shows the internal and external process interfaces of the Quality Management

accelerating your project remarkably and hence saving costs (especially external consulting costs).


The purpose of these process sets is not provision of theoretical knowledge, but demonstrate the experience of numerous implementations of process oriented Quality Management from practice. From the QM standards' perspective all partial topics have more or less the same priority, but practice tells a different story. exactly according to this we designed our process library. Practical relevance is the focus.


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