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.... Best Practices of ITSM ....

 

 

124 multiply proven processes of IT Service Management

according to ITIL® and ISO 20000

as editable process library for Signavio Process Manager

  

Click here for more details about the ITSM Process Library

   

Click the picture for more details and the registration for a free test!

 

124 processes

34 interface diagrams

55 tenderable roles

RACI-matrices

checklists and templates

 

Delivery as Signavio-archive (sgx-format)


Until December 23rd, 2022 please contact us via sales@walter-abel.at for our special Christmas Sale prices prior to ordering here!

  

Versions & Prices

 

The prices mentioned here are only valid for purchases via this portal and excluding VAT!

 

One language English

€ 3.690.-

    

Depending on the language setup of your Signavio workspace please select:

 

British English

 

Jetzt kaufen

 

American English

  

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Multi-lingual English-German, leading language English

€ 5.490.-

 

Depending on the language setup of your Signavio workspace please select:

 

British English-German

 

Jetzt kaufen

 

American English-German

 

Jetzt kaufen

 

 Download License Terms for the ITSM Process Library:

License Terms for the ITSM Process Library


Language versions with German as leading language


Register now for free and test the ITSM Process Library without obligation


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The ITSM Process Library describes the processes of IT Service Managements utilizing the  market leading process management systems Signavio Process Manager and Software AG ARIS notated in BPMN 2.0, and derives from the experience of more than 20 years of successful ITSM project implementation.

 

Thus we want to provide you a process oriented guide through the complex topic of IT Service Management, that

  • saves the awful evaluation of necessary processes in the beginning of your ITSM project

  • provides a check for completeness for your planned ITSM process model

  • shows the internal and external process interfaces of the IT Service Management

accelerating your project remarkably and hence saving costs (especially external consulting costs).

 

The purpose of these process sets is not provision of theoretical knowledge, but demonstrate the experience of numerous implementations of process oriented IT Service Managements from practice. From the ITSM standards' perspective all partial topics have more or less the same priority, but practice tells a different story. exactly according to this we designed our process library. Practical relevance is the focus.


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