Systemic Process Management

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Systemic Process Management

All enterprises are heading towards an organization, that is flexible enough to fit the fast changes in markets and competition, lean enough to beat competition in price, innovative enough to lead in service and products development and engaged enough to offer outstanding quality and customer service. The problem in realization of all this criteria are resulting from answering the wrong question:

Are we doing the tasks right ?

We help you to answer the much more important question in times of international competition by a team - oriented and structured approach based on proven methodologies:

Are we doing the right tasks ?

Goal setting decides which way to chose:

Evolution - optimizing processes
Revolution - redesign processes

In case of the revolutionary solution of process reengineering we emphasize especially on the transition phase as your enterprise has to perform without interruption. Due to our structured and team - oriented methodology we ensure the completeness of all involved processes including all interfaces and an highest possible learning effect within your organization. The integrated problem analysis focuses on distant problem sources and distant problem effects to eliminate the real problem spots throughout the organization.

Realization consists of two steps:

Quick wins without loosing track of the overall concepts and goals
Long term realization of all improvement potentials

Sustainable processes require permanent measurement. For this reason each process is provided with specific performance parameters to monitor efficiency and effectiveness.

The systemic approach involves always in a team oriented way the employees:

Consensus oriented analysis - the common view of the enterprise's business processes
Common understanding of problems - the team oriented problem analysis emphasizes on causal research and avoids assignment of obligations
Know how transfer - creation of understanding the internal customer - supplier - relations empowers friction free collaboration over the borders of organizational structures
Finding solutions in team - creative potentials of the employees involved from all levels of hierarchy is utilized systematically and thus avoids the "not invented here - effect" (refusal of solution caused by not being involved)