.... Best Practices of ITSM ....

TQM Shop

59 multiply proven processes of Quality Management

according to ISO 9000

as editable process library for Signavio Process Manager, Software AG ARIS and BPMN 2.0 XML

Save a huge amount of costs and spending for external consulting of your TQM-implementation by using detailed process descriptions like a lot successful others too:

ISO 9000 describes what to do, we demonstrate from the experience of more than 20 years of TQM implementations how to do ....

Click the picture for more details and the free registration for test!

47 processes

12 interface diagrams

39 roles

RACI-matrices

checklists and templates

Versions & Prices

for SAP Signavio Process Manager

for Software AG ARIS

XML for all BPMS 2.0-compatible systems

Download License Terms for the ITSM Process Library:

Implement the required processes of Quality Management (according to ISO 9001) with reduced investment in external consulting by using our TQM Process Library:

Management Processes:

Quality Policy and Organization
Development and Maintenance of the QM System
Evaluation and Optimization of the QM System
Document and Record Control
Quality Documentation and Reporting
Process Management
Management of Conformity Risks
Knowledge Management

Ressource Processes:

Personnel Qualification
Infrastructure Qualification
Budget for Quality Management

Improvement Processes:

Supplier Audits
Internal Audits
Customer Satisfaction

Control of Defective Products and Services

Activities for the QM System

Business Processes (Schnittstellen):

Marketing and Sales
Planning
Production and Service Provision

Dispatch and Handover

Customer Service

Product and Service Development

Logistics

Operational Quality Assurance

Finance and Controlling

Facility Management and Maintenance

Human Resources

Operational Quality Management Processes:

Management of Test Equipment

Hints for BPMN 2.0 XML-compatible systems

You may download a representative process in BPMN 2.0 XML for testing the compatibility of your system:

3.1.2. Supplier Audit Execution

Scope of delivery of the BPMN 2.0 XML-version:

All detail processes
All accompanying detail descriptions in an Excel-file
All accompanying role descriptions and checklists in Word-format and as PDF
Reading access to our development system for gathering information how all deliverables fit together

All Prices excluding VAT means VAT will be added during purchasing process as applicable according to local legislation, with the transaction you explicitly agree to the Business Terms of the TQM Shop.

Charging is executed by secure transaction via Digistore24.

Immediately after the transaction you will be provided a printable, tax deductible invoice via Digistore24 and transferred to the download page automatically.

All our ITSM templates come with a 60 day money back guarantee.

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The QM Process Library describes the processes of Quality Management utilizing the market leading process management systems SAP Signavio Process Manager and Software AG ARIS notated in BPMN 2.0, and derives from the experience of more than 20 years of successful TQM-project implementation.

Thus we want to provide you a process oriented guide through the complex topic of Quality Management, that

saves the awful evaluation of necessary processes in the beginning of your Quality Management project

provides a check for completeness for your planned process model

shows the internal and external process interfaces of the Quality Management

accelerating your project remarkably and hence saving costs (especially external consulting costs).

The purpose of these process sets is not provision of theoretical knowledge, but demonstrate the experience of numerous implementations of process oriented Quality Management from practice. From the QM standards' perspective all partial topics have more or less the same priority, but practice tells a different story. exactly according to this we designed our process library. Practical relevance is the focus.