Deutsche Dokumente zur ITSM Prozessbibliothek

Dokument

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Checklisten

Checkliste Change Advisory Board Agenda

Checkliste Change Record

Checkliste Changeklassifikation

Checkliste Configuration Management System

Checkliste Configuration Management System Audit

Checkliste CSI Register

Checkliste Finanzanalyse

Checkliste Forward Schedule of Changes

Checkliste Incident Erstanalyse

Checkliste Incident Management Report

Checkliste Incident Record

Checkliste Incidentabschluss

Checkliste Incidenteskalation

Checkliste Incidentpriorität

Checkliste IT Risikoanalyse

Checkliste IT Service Continuity Plan

Checkliste IT Service Continuity Report

Checkliste Kapazitätsplanung

Checkliste Kapazitätsprognose

Checkliste Kapazitätsreporting

Checkliste Notfallplan

Checkliste Operational Level Agreement

Checkliste Post Implementation Review

Checkliste Problem Management Report

Checkliste Problem Record

Checkliste Problemabschluss

Checkliste Problemprioritaet

Checkliste Protokoll Katastrophenübung

Checkliste Release Plan

Checkliste Request for Change

Checkliste Service Design Package

Checkliste Service Evaluation Report

Checkliste Service Level Agreement

Checkliste Service Level Agreement Review

Checkliste Service Level Report

Checkliste Service Level Requirement

Checkliste Servicekatalog

Checkliste Serviceportfolio

Checkliste Servicespezifikation

Checkliste Underpinning Contract

Checkliste Verfügbarkeitsplanung

Checkliste Verfügbarkeitsreporting

Templates

Template Verfügbarkeitsplan

Template Verfügbarkeitsreport

Template Kapazitätsplan

Template Capacity Management Report

Template Servicespezifikation

Template Serviceportfolio

Template Service Level Requirement

Template Service Level Agreement

Template Service Level Report

Template Operational Level Agreement

Template Underpinning Contract

Template Service Design Package

Template Service Acceptance Criteria

Template Servicedokumentation

Template Configuration Item

Template Request for Change

Template Change Record

Template Change Management Report

Template Change Management Richtlinie

Template Change Evaluation Report

Template Release Record

Template Release Package

Template Berechtigunganforderung

Template User Record

Template Event Record

Template Incident Record

Template Incident - Eskalationsregeln

Template Incident Management Report

Template Problem Record

Template Problem Management Report

Template Service Request

Template Operations Schedule

Template Improvement Management Report

KPI

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KPI Availability Management

KPI Business Relationship Management

KPI Capacity Management

KPI Change Management

KPI Configuration Management

KPI Demand Management

KPI Event Management

KPI Financial Management

KPI Improvement Management

KPI Incident Management

KPI Information Security Management

KPI Management der IT Servicestrategie

KPI Problem Management

KPI Projektmanagement

KPI Prozessmanagement

KPI Release und Deployment Management

KPI Risk Management

KPI Service Continuity Management

KPI Service Level Management

KPI Service Portfolio Management

KPI Service Validation und Test

KPI Serviceevaluierung

KPI Supplier Management

Rollenbeschreibungen

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Rollenbeschreibung 1st Level Support

Rollenbeschreibung 2nd Level Support

Rollenbeschreibung 3rd Level Support

Rollenbeschreibung Anwender

Rollenbeschreibung Application Manager

Rollenbeschreibung Availability Manager

Rollenbeschreibung Bedarfsträger

Rollenbeschreibung Business Analyst

Rollenbeschreibung Business Controller

Rollenbeschreibung Business Relationship Manager

Rollenbeschreibung Capacity Manager

Rollenbeschreibung Change Advisory Board

Rollenbeschreibung Change Manager

Rollenbeschreibung Change Owner

Rollenbeschreibung CIO

Rollenbeschreibung Compliance Manager

Rollenbeschreibung Continual Service Improvement Manager

Rollenbeschreibung Dokumenteneigner

Rollenbeschreibung Emergency Change Advisory Board

Rollenbeschreibung Enterprise Architect

Rollenbeschreibung Financial Manager

Rollenbeschreibung Identity and Access Manager

Rollenbeschreibung Incident Manager

Rollenbeschreibung Information Security Manager

Rollenbeschreibung IT Controller

Rollenbeschreibung IT Facilities Manager

Rollenbeschreibung IT Operations Manager

Rollenbeschreibung IT Operator

Rollenbeschreibung IT Service Continuity Manager

Rollenbeschreibung IT Servicekonsument

Rollenbeschreibung IT Steering Committee

Rollenbeschreibung Knowledge Manager

Rollenbeschreibung Kontrollverantwortlicher

Rollenbeschreibung Problem Manager

Rollenbeschreibung Process Manager

Rollenbeschreibung Process Owner

Rollenbeschreibung Project Manager

Rollenbeschreibung Project Owner

Rollenbeschreibung Release Manager

Rollenbeschreibung Risikoverantwortlicher

Rollenbeschreibung Risk Manager

Rollenbeschreibung Service Asset and Configuration Manager

Rollenbeschreibung Service Catalogue Manager

Rollenbeschreibung Service Design Manager

Rollenbeschreibung Service Desk

Rollenbeschreibung Service Level Manager

Rollenbeschreibung Service Owner

Rollenbeschreibung Service Portfolio Manager

Rollenbeschreibung Service Strategy Manager

Rollenbeschreibung Service Transition Manager

Rollenbeschreibung Solution Architect

Rollenbeschreibung Solution Developer

Rollenbeschreibung Supplier Manager

Rollenbeschreibung Technical Architect

Rollenbeschreibung Test Manager

ITIL^® ist eingetragenes Warenzeichen der AXELOS Limited.

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