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59 multiply proven processes of Quality Management (according to ISO 9001:2015) as editable Process Library for the Signavio Process Manager for instant download


Save a huge amount of costs and spending for external consulting of your TQM implementation by using our Process Libraries like a lot of successful others too:


ISO 9000:2015 describes what to do, we demonstrate from the experience of more than 20 years of TQM implementations how to do ....


Click here for more details about the ISO 9001:2015 Process Library


Click the picture for more details and the free registration for test!



47 processes

12 interface diagrams

39 roles

RACI matrices

checklists and templates


SGX - Format

Versions & Prices


The prices mentioned here are only valid for online-purchase via this portal and excluding VAT!


One language English € 1.290.-


Depending on the language setup of your Signavio workspace please select:


British English


Buy now


  American English


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Multi-lingual English-German, leading language English € 2.190.-


Depending on the language setup of your Signavio workspace please select:


British English-German


Buy now


American English-German


 Buy now


Download License Terms for the ITSM Process Library:


License Terms for the ITSM Process Library

Language versions with German as leading language


Implement the required processes of Quality Management (according to ISO 9001:2015) with reduced investment in external consulting by using our TQM Process Library for the Signavio Process Manager:


Management Processes:
  • Quality Policy and Organization

  • Development and Maintenance of the QM System

  • Evaluation and Optimization of the QM System

  • Document and Record Control

  • Quality Documentation and Reporting

  • Process Management

  • Management of Conformity Risks

  • Knowledge Management

Ressource Processes:

  • Personnel Qualification

  • Infrastructure Qualification

  • Budget for Quality Management

Improvement Processes:

  • Supplier Audits

  • Internal Audits

  • Customer Satisfaction

  • Control of Defective Products and Services

  • Activities for the QM System

Business Processes (Schnittstellen):

  • Marketing and Sales

  • Planning

  • Production and Service Provision

  • Dispatch and Handover

  • Customer Service

  • Product and Service Development

  • Logistics

  • Operational Quality Assurance

  • Finance and Controlling

  • IT

  • Facility Management and Maintenance

  • Human Resources

Operational Quality Management Processes:

  • Management of Test Equipment



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The ISO 9001:2015 Process Library describes the processes of Quality Management utilizing the  market leading process management system Signavio Process Manager notated in BPMN 2.0, and derives from the experience of more than 20 years of successful TQM project implementation.


Thus we want to provide you a process oriented guide through the complex topic of Quality Management, that

  • saves the awful evaluation of necessary processes in the beginning of your ITSM project

  • provides a check for completeness for your planned ITSM process model

  • shows the internal and external process interfaces of the IT Service Management

accelerating your project remarkably and hence saving costs (especially external consulting costs).



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