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ITIL V3 ProcessMap (ITIL V3 Process Library)

The ITIL V3 ProcessMap is a standardized Best Practice Process Model (ITIL process landscape) of the international standard ITIL in the version 3 (2011) modeled in BPMN 2.0. The processes shown here are highly customizable to the necessities of an enterprise in simple manner and integrable into the enterprises process model. Two versions for the ► Signavio Process Editor are available:

• one language (german or english)

• multilingual (german and english, language changeable online) 

Goals of the ITIL V3 ProcessMap

With the ITIL V3 ProcessMap we provide a tool developed by practitioners for practicioners that:

• saves the awful evaluation of necessary processes in the beginning of an ITSM project

• provides a check for completeness for the planned ITSM process model

• provides a huge amount of checklists and templates for IT Service Management

• shows the internal and external process interfaces of the IT Service Management

• provides process oriented support for the implementation of ITSM systems

• addresses all requirements of the ISO 20000 standard

Features of the ITIL V3 ProcessMap

• 115 linked process graphs from all ITIL disciplines

• 38 interface diagrams for the ITIL disciplines

• > 60 role descriptions

• numerous checklists and templates to important topics of ITIL linked to the respective process steps

• RACI matrix for the responsibilities

Benefits of the ITIL V3 ProcessMap

• best practice from the very beginning

• a process model tailored to the needs of the enterprise (avoiding the "reinvention of the wheel")

• integrable into each enterprise process model

• reduction of consulting spending

• quick wins in a mission critical project

What you should not expect (and we do not promise)

Your Business is determined by your market, your entrepreneurial excellence and your uniqueness, hence the tight integration of IT processes and your specific business processes is not to be completely standardized (despite what others tell you - otherwise you would loose your competitive advantage). Thus our ITIL V3 ProcessMap

• no compensation for the necessary ITSM implementation project (positive change in existing processes), but makes it much easier and saves money

• is no plug and play - solution, but has to be integrated into the processes of your enterprise - this is very simple

We standardize by means of our ITIL V3 ProcessMap all IT - processes, which are to be standardized in a wise manner - this gives the offered degree of details.

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Look and Feel

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Overview of the ITIL V3 (2011) processes

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ITIL V3 (2011) Process Model - Service Management (Level 1)

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ITIL V3 (2011) Process Model - Release Setup (Level 3)

Price information (all prices excl. VAT)

ITIL V3 ProcessMap german or english for ► Signavio Process Editor		€ 2.990.-
ITIL V3 ProcessMap multilingual (german and english) for ► Signavio Process Editor		€ 4.990.-

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Last update 2012-05-03